Help & FAQ

See the Frequently Asked Questions below for quick answers.

For help with Course Materials, Modules, Lessons or Quizzes, you can access the course specific forum from the course's forum.​

 If you're learning with a Group, you'll also be able to chat with your group leaders, instructors and fellow learners in the private forum associated with your group. Follow the links in your dashboard. 

Help & FAQ


Frequently Asked Questions

Both the monthly and annual subscriptions give you access to all the courses available at any time. New courses will become available as we add them. 

Not at the moment but we are in the process of creating one. Use the contact form to tell us you’re interested.

There isn’t a time limit on the actual courses but you are restricted by the length of your subscription.

Course material is only available after you have enrolled.

You need to be enrolled on the course to be able to see  the course forum. 

We run corporate classes and lectures but if you want to enrol a group of employees, follow the links to Managed Groups on the Study Options page.

Yes, there are discounts ranging from 5% to 25% depending on the group size.

The best place to get help on course content is the Course Forum. 

Help with website functions can be found in the Knowledge Base.

If you enrolled through your employer or agency there is also a group forum where you can ask group leaders,  trainers and other group members your  course related questions. 

All of our content can be accessed from a tablet or smartphone although we would recommend studying from a desktop, laptop or tablet for convenience.

As long as you have an up-to-date browser and a PDF reader you can access all our material.

We’ve tested our content using the latest version of these browsers:

        • Chrome
        • Edge
        • Firefox
        • Opera
        • Safari

In order to download and read some course material you will need to have a PDF reader installed. Adobe Acrobat Reader can be downloaded free of charge from the Adobe website.

Contact Us

If you still can't find the answers you're looking for, in the frequently asked questions, knowledge base or forums you can
use the contact form below to send our support team a message.

We try to answer all messages within 6 hours.

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